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Privacy

Notice at Collection

This notice summarizes the categories of personal information Collective2 collects online, the purposes for collection, and whether those categories may be sold or shared as those terms are used under California law.

Category Examples Purposes Sold/shared
Identifiers Name, email address, account ID, cookie IDs, device IDs, IP address Account creation, login, support, fraud prevention, service operation, analytics, advertising measurement May be shared for advertising; not sold for money
Internet or network activity Pages viewed, referral URLs, interactions, browser and device information, approximate location from IP address Operate and improve the site, security, analytics, attribution, retargeting, advertising measurement May be shared for advertising; not sold for money
Session replay and interaction data Pages viewed, clicks, scrolling, navigation paths, browser/device information, errors, and other browser interactions with Collective2 Debugging, customer support, security, fraud prevention, service improvement, dispute resolution, and legal/compliance purposes Not sold for money; not used for cross-context behavioral advertising
Commercial information Subscriptions, purchases, plan history, product interest, transaction metadata Provide services, billing, customer support, reporting, analytics, advertising measurement May be shared for advertising; not sold for money
Customer support and communications Messages, support requests, preferences, survey responses Respond to requests, improve products, keep records, train support workflows Not sold for money; generally not shared for cross-context behavioral advertising

Retention

We keep personal information for as long as reasonably necessary for the purposes above, including account operation, legal and regulatory recordkeeping, fraud prevention, dispute resolution, security, and business records. Some logs and analytics records are kept for shorter periods, while account, billing, tax, and compliance records may be retained longer.

Session replay recordings are generally retained for 30 to 90 days unless specifically preserved for customer support, fraud prevention, security, dispute resolution, litigation, legal, or compliance reasons.

Choices

You may opt out of sale/sharing for advertising on the Your Privacy Choices page. We also honor Global Privacy Control where required.